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Technical Support

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Technical support is a ticketing system customer service provided by Classera Academy to advise and assist system users with issues concerning their technical products.  

The Tickets table on the Technical Support page provides all tickets in the system, and there are four states:

  • Open Tickets: This label means that the tickets are under review from technical support.
  • In progress Tickets: This label means the tickets are under processing from technical support.
  • Pending Tickets: This label means that the technical support team is waiting for more information or updates from the system user.
  • Closed Tickets: This label means that the ticket is solved.
To create a ticket: #
  1. Click the Technical Support tab in the sidebar.
  2. Select the ticket type (system bug, data issue,.. etc.) 
  3. Select the module you have an issue with.
  4. Select the ticket priority.
  5. Add a subject to your ticket.
  6. Describe your issue and upload a screenshot if it is possible.
  7. Click Create to submit your ticket.
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